Our Emergency Department:
Welcome to Emanuel Medical Center’s Department of Emergency Medicine.

Whenever you, a family member or friend needs treatment for an illness or an injury, Emanuel Medical Center’s Emergency Department is available for you. Whether it’s pain in your chest, a high fever or a broken bone, our highly trained emergency team is ready to provide help, 24 hours a day, seven days a week.

Our Process:
Shortly after your arrival, you will be seen by a nurse to assess your immediate health care needs. We call this triage. You may be asked to return to the waiting area until a treatment room is available. While every emergency is important to us, some patients require immediate attention. Therefore, a patient may be called into an available examination room for treatment before you are.

Waiting Time:
The physician may order certain diagnostic test before treatment is administered. Some laboratory and radiology tests require a longer turnaround time for results which increases the waiting time for the patients.

Please be assure, we will begin treatment as quickly as possible.

If you feel you have waited longer than others please don’t hesitate to ask us when you will be seen. Remember, our first concern is with the patient and sometimes we can not update the family as often as we would like.

ER Changes:
Our emergency department provides care for all patients, regardless of ability to pay. We will use the information provided during the registration process for billing, either directly to the patient or insurance carrier. Emergency Department patients may receive several bills for service; one from our hospital and one from the physician who provided care.

Visiting the Patient:
While our first concern is our patient’s welfare, we recognize the family’s presence is an important component in the patient’s wellbeing. We will make every effort to keep family members and friends informed on the patient’s condition to the best of our ability, and we will allow visiting as soon as possible. While waiting in the Emergency Department, we ask you to follow these requests; Please be respectful to others who may also be waiting and anxious.

Only one visitor at a time, if there are several family members, please take turns.

Visiting time may be limited depending upon the medical care and treatment.

Parents must accompany a child. Siblings may wait in the waiting area unless no other person is available to care for them.

Our Progress:
Emanuel Medical Center is expanding and renovating the emergency department to better meet the needs of our community.

The new building project is providing:

            Four additional emergency treatment rooms

            New ambulatory entrance for patients

            New ambulance entrance

            Cardiac & trauma room

            Remodeled waiting room

            New registration area

            State-of-the-art equipment

            A new helicopter landing pad

          
Patient Satisfaction:
We welcome comments and suggestions about your visit to the Emanuel Medical Center’s Department of Emergency Medicine. We would like to hear what we are doing well and areas we can improve.

Upon your discharge, a staff member will give you a patient satisfaction survey. Please take a moment to complete the survey and return it to the staff or mail to:

Emanuel Medical Center
Department of Community Relations
P.O. Box 879
Swainsboro, Georgia 30401

Or Contact our Patient Representative
478-289-1274