Patient and Visitor Information
Your admission to the hospital is requested by your physician who is a member of the hospital medical staff. As a patient, your first experience with the staff and services of Emanuel Medical Center will most likely be with our registration office. You will be asked information which is necessary to complete an accurate, up-to-date file. You will also be asked to sign several forms, and you will be given information about advance directives during your admission process.
Advanced Directives are documents written in advance of serious illness that state your choices about medical treatment (Living Will), or name someone to make choices for you, if you become unable to make decisions (Durable Power of Attorney). All patients are admitted, rooms assigned, and treatment administered without regard to race, color, religion or nation origin.
WHAT TO BRING
You need only a few personal items such as nightgown or pajamas, robe, slippers, and toilet articles (comb, toothbrush, etc.).
For your safety, please do not bring electrical appliances other than an electrical shaver. If you find it necessary to bring a hair dryer, please notify your nurse so the appliance can be approved for safety.
Please let your nurse know if you have a special need.
Important papers you MUST bring:
- Medical insurance cards and claim forms
- Social Security Card
- Name and address of employer
- Name, address and telephone number of closest family member
- List of all medications you are currently taking and nay medication allergies
A wristband will be placed upon your wrist to ensure proper identification for receipt of medications and procedures. It should not be removed until you leave the hospital.
Your room assignment is determined by your physician’s orders, the type of care you are to receive, and the availability of rooms. Once you have reached your room, a member of the nursing staff will assist you in getting settled and will acquaint you with the features located in your room including the call light, lighting, telephone, television, bed controls, and restroom. For your personal safety, a member of the nursing staff will put side rails in place when needed. In addition, we encourage each patient to ask for assistance from nursing personnel when getting in and out of bed.
Effective and prompt pain relief is an important aspect of your care. According to the cause and type of pain, the physician may use different approaches to manage the discomfort you may be experiencing. Your nurse will ask you to rate your pain on a scale of 0-10 (0= none and 10= severe). This will help the nurse monitor the intensity, as well as the effectiveness of the treatment. Please communicate with the nurses and physicians so we can treat the discomfort and pain more effectively.
TELEPHONE & TELEVISION
All patient rooms, except in the intensive care unit, are equipped with telephones. For local calls, lift the receiver, press 9, wait for the tone, then process the desired number. To charge calls to your calling card, press 9, 1-800 or 1-888 and the appropriate access code.
Television is offered free of charge. Please keep others in mind and adjust the volume of your TV accordingly. A VCR is available for patient education.
NURSE CALL BUTTON
Please do not hesitate to call your nurse if you need assistance or have questions. Simply press the call button and your call will be answered as quickly as possible.
MAIL & FLOWERS
Patient mail and flowers addressed to you will be delivered to your room. Mail received after you have been discharged will be delivered to your room. Mail received after you have been discharged will be forwarded to your home address.
RAPID RESPONSE TEAM
A Rapid Response Team (RRT) may be summoned at any time by anyone in the hospital, including a patient’s family member, to assist in the care of a patient who appears acutely ill, before the patient has a cardiac arrest or other adverse event. If a patient’s condition begins to deteriorate for any reason, anyone can contact the nurses’ desk and state they need a Rapid Response Team. The emergency cord located in the patient’s bathroom may also be pulled to contact the RRT.
At the time of your admission, except in emergency situations, you will be requested to make satisfactory financial arrangements for payment of your hospitalization. By collecting your co-payment or making arrangements for your payment at the time services are rendered ensures the co-payment your insurance company requires is already taken care of, reduces billing costs, and honors your contracts with insurance companies.
Be sure to bring your claim forms, insurance identification card, identification card, other pertinent information that can be used to determine coverage.
Please remember that insurance plans do not normally provide full coverage of your hospital bill. Your coverage is a contract between you and your insurance company, and we will cooperate to the fullest in filing your claim. You, however, are ultimately responsible for your account with the hospital.
If you have verifiable insurance that is acceptable to the hospital, we will mail your insurance company a standard claim form. You are responsible for submitting the claimant’s statement to your insurance representative.
We are sensitive to the needs of all patients and recognize that exceptions to the foregoing policies will arise. If you think you will have difficulty paying your bill, please let us know at the time of admission so we can assist you in resolving the difficulty.
Suggestions on ways of making financial arrangements or of applying for public assistance may be made to help you finance the hospital care you need by calling the business office, extension 160.
Please retain a copy of your hospital bill for annual filing of your major medical and retain all receipts for filing of your income taxes. The hospital cannot provide cumulative payment information for each patient at the end of the year for income tax purposes.
Not included on your hospital statement are fees for professional services for your attending physician or consulting physician services (i.e. Emergency Room physician, Radiologist, Cardiologist, etc.). Fees for such services are billed separately and sent directly to you.
Before leaving your room, please check drawers and closets carefully to see that no personal items are left behind.
Certain items issued to you during your stay are yours to take home. Other items, although they appear to be disposable, may be re-sterilized. If you are not sure which items you may take home, please ask your nurse.
Newborn infants going home from the hospital are required to ride home in an infant seat.
You will be taken by wheelchair to the main entrance, where parking space is provided for you to be picked up for the trip home. Please arrange for your transpiration as soon as you know your expected discharge date.
We believe there is a healthy balance between rest and visiting that contributes to a speedy recovery. Visitors are welcome to see patients in their rooms. However, it is important that the following guidelines are observed:
- Only two visitors will be permitted per patient. Exception will be permitted per patient condition.
- Visitation with children is permitted:
- If authorized by the nursing supervisory personnel.
- If the child is related to the patient.
- If accompanied by a responsible adult.
- Children should always be left with adult in waiting areas.
- Visitors and family members are requested to avoid gathering outside a patient’s room. Hallways must remain clear to permit unobstructed passage of staff and/or equipment for patient care to meet with HIPAA guidelines.
- Overnight visitors are permitted at the discretion of the nursing staff.
- Visiting hours will be from 7:30 a.m. until 9 p.m. seven days a week.
- Special visiting hours are observed in special units.
- Smoking and the use of tobacco products are not permitted anywhere inside the hospital.
- Food and drink must not be given to patients without permission from the attending doctor or nurses.
- Visitors must leave the room when treatment is being given.
- All visitors are required to wear shirts and shoes.
- Visitors who are unable to comply with the visiting policy or who are exhibiting signs of physical illness themselves will not be permitted to visit.
If you should wish to limit visitors, please tell your nurse and we will be glad to post a No Visitors sign on your door so that you may get some rest. Most rooms are quipped with a recliner chair and one family member or friend is welcome to sleep in with patients should they so desire, with the exception of ICU. Please check with your nurse for special arrangements. It is necessary for an adult relative to remain overnight with a child up to age 17. Your minister may visit at any hour, at your request.
Emanuel Medical Center chaplains are members of the Emanuel County Ministerial Association, serving on a volunteer basis. Tell your nurse if you would like to see a chaplain. Our chapel is located near the Courtyard and Intensive Care Unit.
There may be a fire drill while you are in the hospital. Please do not be disturbed if you see or hear evidence of such a practice drill.
The Foundation of Emanuel Medical Center is a not-for-profit organization that was established to provide a means for individuals to contribute tax-deductible donations to benefit the community in healthcare services delivered both now and in the future by EMC. For more information, contact the director of community relations, ext. 356.
The volunteers manage and operate the Sunshine Corner Gift Shop located off the front lobby. A selection of toys, flowers, toiletries, candy, and other gifts are available for visitors and patients. Deliveries will be made to your room by calling extension 272. Regular hours are Monday through Friday, 10 a.m. until 4 p.m.
For guests who need language assistance, we provide Language Line for interpretive assistance.
A complimentary copy of the weekly local newspaper on Wednesday to each patient room by a volunteer.
Volunteers donate their time and talents throughout the hospital and nursing home by assisting the staff in performing non-medical services. The EMC volunteers can be recognized by their yellow and white uniforms. If the volunteers can serve you in any way, please ask your nurse or any staff person to contact a volunteer. If you are interested in joining this organization, please contact the director of volunteer services by calling extension 274.
What EMC is Doing for Patient Safety
We incorporate patient safety initiatives into all services on an ongoing basis.
We have a Performance Improvement Committee in place to coordinate and guide priorities and use strong communications and teamwork to ensure improved patient outcomes.
We have a Safety Committee that improves the safety and comfort of the hospital facility and grounds.
We have a Medication Safety Committee specifically focused on evaluation and implementing new medication management methods in order to reduce the risk of error and harm from medications.
We participate in Joint Commission quality measurements for the conditions of heart failure, heart attack and pneumonia, as well as addiction safety initiatives.
We routinely practice and revise our emergency preparedness procedures. Joint exercises are conducted with city, county, state and regional emergency response organizations to improve our capabilities to respond to natural, accidental and man-made disasters.
We ask the status of your pneumococcal and flu vaccine.
We provide a crisis hotline for crisis situations which may be reached by calling 1-800-715-4225.
Patients will be assessed for risk of falling and may be placed on fall precautions.
WHAT YOU CAN DO TO ENSURE YOUR SAFETY
Everyone has a role in health care safety. Doctors, nurses, technicians, support staff, health care executives, family members, and especially you! EMC has put many checks in place to keep you safe and prevent errors with your care.
We also need you tow work with us to keep you safe. Research shows that patients and their families who are more involved with their care feel they are safer, get better results and are more satisfied. To become an active, involved, and informed member of your health care team, we recommend that you:
- Speak up if you have questions or concerns, and if you don’t understand, ask again. We are here to help.
- Share health information about yourself, even if you think it might not be important.
- Make sure your nurse or doctor confirms your identity by checking your date of birth AND asking your name before any medicine or treatment is given.
- It is standard procedure for each staff member to ask for TWO forms of identification, even if you think they know you.
- Expect staff to introduce themselves when they enter your room. Look for their identification name badges.
- Know the medications you are taking, why you are taking them and their potential side effects. Know what time of day you normally receive a medicine. If it doesn’t happen, bring this to the attention of your nurse or doctor.
- Always verify that the medication you are given is intended for you. Your nurse should always verify your name and check your identification before giving medications.
- Tell your doctor, nurse, and pharmacist about the medications you take. Remember to include the over-the-counter medicines. Remind them about any drug allergies you have.
- Encourage hand washing for yourself, your visitors, and your health care staff. Wash you hands often. Feel free to ask a caregiver if they have washed their hands before providing your care. Should a patient be put on isolation precautions, they should not be alarmed, as it is for their protection. Employees may be wearing gloves, gowns and masks and may request that visitors do the same.
Eyeglasses, contact lenses, hearing aids, and dentures are easy to misplace. When not in use, they should be placed in protective containers. Unfortunately, EMC cannot be responsible for the breakage or loss of such articles, so please let us help you protect them.
In the best interest of our patients, visitors and employees, this facility has adopted a ‘No Smoking’ policy. Smoking is not permitted in any portion of the hospital or nursing home. Smoking cessation advice/counseling will be given to all patients upon discharge.
We cannot be responsible for personal items of value in your room.
Large amounts of money and such items as credit cards, rings, and watches should be left at home or sent home at your earliest convenience. Valuables may be deposited in the hospital safe, if you must bring them with you. Access to the hospital safe is Monday through Friday form 8 a.m. until 4:30 p.m.
Understanding Expectations, Rights and Responsibilities
We consider you a partner in your health care. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other healthcare professionals, you help make your care as effective as possible. During your stay you can expect:
- High quality hospital care
- A clean and safe environment
- Involvement in your care
- Protection of your privacy
- Help when leaving the hospital
- Help with your billing claims
High Quality Hospital Care
- You have a right to know the identity of nurses, doctors, and others involved with your care.
- You have a right to know if any of your caregivers are students, residents, or other trainees.
- Tell your caregivers if you have concerns about your care.
- Tell your caregivers if you are in pain.
A Clean and Safe Environment
- If anything unexpected happens during your stay, you will be informed.
- You have a right to be safe during your hospital stay.
- We use special procedures to avoid mistakes in your care.
- We use special procedures to keep you free from abuse or neglect.
- Any resulting changes in your care will be discussed with you.
- You are encouraged to report any concerns about your safety to your physicians, caregiver, or patient advocate.
Involvement in Your Care
Discuss your medical condition with your physician to make choices about appropriate treatment. To make informed decisions with your doctor you need to understand:
- The benefits and risks of each treatment.
- What is a reasonable expected outcome from your treatment?
- Any long-term effects a treatment may have on your quality of life.
- What you and your family will need to do after you leave the hospital.
- The financial consequences of using uncovered services or out-of-network providers.
The Mission of Emanuel Medical Center is to provide patient-focused healthcare services that exceed the expectations of the people we serve.
Discuss Your Treatment Plan
When you enter the hospital, you will sign a general consent agreement. You may be asked to confirm in writing that you understand what is planned and that you agree to the treatment.
You have a right to refuse treatment. Your doctor will explain the consequences of refusing recommended treatment.
Your caregivers will need to know about:
- Past illnesses, surgeries, or hospital stays.
- Past allergic reactions.
- Any medicines or dietary supplements (such as vitamins and herbs) you are taking.
- Any network or admission requirements under your health plan.
Tell Us About Your Healthcare Goals and Values
Make sure your doctor, your family, and your healthcare team knows your wishes about the goals of your treatment.
Make sure they know about personal values that impact your treatment.
Make sure they know about any spiritual beliefs that are important to your well-being.
Tell Us Who Should Make Decisions When You Cannot
Your doctor, your family, and your care team need copies of the signed paperwork if:
- You have designated a health care power of attorney.
- You have made a ‘living will.’
- You have signed an advance directive.
Counselors, chaplains and others are available to help you and your family when making difficult decisions.
Protection of Your Privacy
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) protects the personal and medical privacy of patients.
We respect the confidential relationship you have with your doctor and other caregivers.
Hospital operating policies and state and federal laws protect the privacy of your medical information.
You will receive a Notice of Medical Privacy Practices that describes the way the hospital uses, safeguards, and discloses patient information.
You have the right to obtain a copy of the records of your care.
No patient information will be given out by phone.
Help When Leaving the Hospital
The success of your treatment may depend on your efforts to follow medication, diet and therapy plans.
Patients will be provided a current list of reconciled medications upon discharge. A copy of this list will also go to the patient’s primary care physician.
Your family may need to help care for you at home.
We will help you identify sources of follow-up care.
You have a right to know if the hospital has a financial interest in any of the recommended resources.
If you agree to share your medical information with follow-up services, we will coordinate our activities with your outpatient caregivers.
You have the right to receive information about the care you will need when you return home.
You have the right to receive training, if needed of your self-care when you leave the hospital.
Help with Your Bill and Filing Insurance Claims
Our staff will file claims for you with health care insurers, Medicaid, and Medicare.
Our staff will provide necessary documentation for your doctor. Contact our business office if you don’t understand your hospital bill or have questions about it.
If you need help understanding your health plan or insurance coverage, contact your health benefits manager or insurance company first.
If you do not have health coverage, we will try to help you find financial help or make other arrangements.
You will need to help us collect needed information and other requirements to obtain coverage or assistance.